A payment didn’t go through
What happens when a renewal fails, and how to fix it.
Last updated November 10, 2026
If a renewal payment fails (an expired card, for example), your profile shows Payment failed and your plan page explains what’s going on.
How to fix it
Go to Profile → Your plan and open Billing & invoices. There you can update your card. Our payment processor, Stripe, retries the payment, and your plan carries on as normal once it goes through.
While it’s being retried
You keep your plan while the payment is retried. If every retry fails, the plan ends and your account goes back to Free. Your chart, readings and journal stay.
Payments are handled entirely by Stripe. We never see or store your card details.
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